Frequently Asked Questions
Everything you need to know about shopping with Pearl River Mart.
What are your standard shipping times and costs?
We offer standard ground shipping across the continental US, typically arriving within 5-7 business days. Shipping costs are calculated at checkout based on package weight and destination, with free shipping available on orders over $100.
What is your return policy?
We accept returns for most items within 30 days of purchase, provided they are in original, unused condition with all packaging intact. Please note that certain items, such as food products and personal care goods, are final sale.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also support digital payment options such as PayPal, Apple Pay, and Google Pay for a faster checkout experience.
Are the products authentic and high quality?
Yes, we take great pride in sourcing authentic goods directly from artisans and reputable manufacturers. Each product undergoes a quality control check to ensure it meets our standards before being listed on our store.